East Coast Medicals Ltd General Privacy Notice

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This privacy notice explains how we process any personal information we collect through our website, email or telephone systems. This notice details information collected to enquire about or book our services, or other general enquiries (such as engaging with us as a supplier). A detailed privacy notice for how we collect and process personal and sensitive information of patients using our occupational health services, please see our ‘patient data privacy note’, available on our website.  

 

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Our contact details

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East Coast Medicals Ltd,

Lodge House, Lodge Park, Lodge Lane,

Langham, Colchester,

Essex, CO4 5NE

Phone Number: 01206 233545

Email: contact@eastcoastmedicals.co.uk

 

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The type of personal information we collect

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We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details). These are typically of individuals who wish to engage with our services.

• Client specific information, such as names, job roles, work telephone number, email address and place of work, payroll details. This is typically of companies or organisations that wish to engage with our services.

 

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How we get the personal information and why we have it

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Most of the personal information we process is provided to us directly by you for one of the following reasons:

• As an enquiry for our services,

• To make a booking for our services,

• To engage with us as a client

 

We also receive personal information indirectly, from the following sources in the following scenarios:

• From your employer, when engaging our services on behalf of an employee.  

 

We use the information that you have given us in order to:

• Make a booking (or follow up from a booking if required),

• To ensure adequate documentation and identification of medical records

 

We may share this information with your employer or other medical professionals only with your prior consent.

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Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time by contacting us. 

 

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How we store your personal information

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Your information is securely stored in our UK based database. Any paper copies of any data are held in a locked cabinet in a secure premise.

 

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Your data protection rights

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The processing of personal data is governed by the General Data Protection Regulation (the GDPR). Under this data protection law, you have rights including:

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Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at East Coast Medicals Ltd, Lodge House, Lodge Park, Lodge Lane, Langham, Colchester, Essex, CO4 5NE. Phone Number: 01206 233545, Email: contact@eastcoastmedicals.co.uk if you wish to make a request.

 

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Exercising your rights & how to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at: East Coast Medicals Ltd, Lodge House, Lodge Park, Lodge Lane, Langham, Colchester, Essex, CO4 5NE. Phone Number: 01206 233545, Email: contact@eastcoastmedicals.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:           

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

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Changes to the privacy notice

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We keep our privacy notice under regular review. As it can change at any time, so please review it frequently.